CAREYAYA

About the Internship

Project Highlights

  1. The launch has achieved remarkable engagement, with 86.3% of the CareYaya student community registering their interest.

  2. Integrated AI to streamline flashcard creation, reducing the time taken by 55.56% and enhancing the overall learning experience.

  3. Through usability testing, achieved a 96.3% success rate in users correctly identifying and using new features, demonstrating significant improvements in app intuitiveness

My Responsibilities

UX/UI Designer, Qualitative Research: Usability Testing, Surveys, Quantitative Research: Focus Groups, Task Flows

My Role

End-to-End Product Designer

My Team

1 Product Designer, 1 Product Manager,

2 Software Engineers

Duration

5 months

Tools

Figma, Qualtrics, Maze

CareYaya Health Technologies

CareYaya Health Technologies has over 2,000 student caregivers who need to juggle studying, activities, and caretaking. CareYaya aims to enhance their lives by creating a system to help students study, with the goals of boosting productivity, avoiding wasted time, and ensuring student satisfaction.

This will:

  1. Cut costs

  2. Increase productivity

  3. Maintain student caretaker morale.

PROCESS 1: RESEARCH

Understanding the Students

Who? What?

The students are studying pre-med, aged 18-26, and are interested in working at CareYaya. They need an easy-to-use app that is also effective.

What are the Success Metrics?

Comparing students' GPA, study time, work, and their academic success.

What are their objectives?

They want to enhance their resume for med school while maintaining a high GPA.

Student Persona

Chris is 21, a second-year student at the University of Pennsylvania, majoring in Biology to become a Nurse. He hopes to go to med school in the future and is focused on maintaining a high GPA and building a strong resume. Despite working for CareYaya and being dedicated to his patients, finding time to study is challenging. He is looking for a service that guarantees effective memorization, is easy to use, and provides feedback on his progress and goal achievement.

Ideate

Improving Academic Performance

They want to enhance their resume for medical school and maintain a high GPA, so the students need a reliable service that delivers on the process.

Using proven methods such as Spaced Repetition will come handy.

Time Efficiency

CareYaya students don’t have much time to spare so time efficiency is extremely important.

AI could help speed up the process.

Success Metrics

Students should spend time in a service that they know will help them, so it's important to give them clear goals to show they are doing well and to see if the service is effective.

A dashboard that tracks progress could work(heatmaps, bar graphs, pie charts)

Low-Barrier to Entry

Students prefer not to learn a new program so it is important to keep features simple. Many in the CareYaya network avoid the competitive program Anki because it's difficult to start using.

Need for intuitiveness throughout the software.

App-Flow

Throughout the process I wrote down some notes of what I thought could be cut down for mvp and what i thought should be required. I met with product manager and engineer to make sure they agreed.

PROCESS 2: Wireframing

Focusing on main goals

This section shows wireframing and interactions that focus on meeting the main goals: 

  1. Academic Performance- Spaced Repetition

  2. Time efficiency

  3. Low-Barrier to Entry

  4. Success Metrics

Improving Time-Efficiency

”This is more of a personal problem but making good cards takes a while. Making cards manually is a study session itself.”

- Participant B from the Focus group

I added features that would help students not only generate from notes but also verify before adding to the deck so that if AI made a mistake the student can remove it immediately and not prolong the process.

Success Metrics

According to Marzano (2009), tracking progress leads to a 36% increase in achievement as it helps students identify strengths and weaknesses and motivates consistency. I added a dashboard that displays days studied, cards studied, and progress over time.

Low Barrier to Entry

Anki, a program with effective learning, has a high entry barrier. CareYaya students want more user-friendliness, achieved with clear tooltips for guidance.

Improving Academic Performance

Through research, it was found that students who use spaced repetition software tended to achieve higher scores on the USMLE Step 1 exam. For this reason, I decided to add spaced repetition which is proven to improve memory retention through active recall and interleaving.

Adding a tag “New Card” allows students to know where they are in the learning process.

PROCESS 3: Final Fidelity

Final Touches

Improving Time-Efficiency

Adding more options such as input file, audio, and pdf not only just notes.

Success Metrics

Adding more ways to track progress. Now it’s not only just a dashboard but also a Statistics page for each deck to show progress.

Low Barrier of Entry

Dashboard that can show success throughout time

Improving Academic Performance

Results

For Time Efficiency

AI implementation Decreased the average time it took to add a new card by 55.6% as found through usability testing of 8 students

For Intuitiveness

The CareYaya redesign accomplished a significant increase in the success rate by 7x for being able to hide a word in a flashcard as found through usability tests of 8 students

Successes

  • The launch has achieved remarkable engagement, with 86.3% of the CareYaya student community registering their interest.

  • Integrated AI to streamline flashcard creation, reducing the time taken by 55.56% and enhancing the overall learning experience.

  • Through usability testing, achieved a 96.3% success rate in users correctly identifying and using new features, demonstrating significant improvements in app intuitiveness.

Reach Out!

Feel free to contact me through the form, message me on LinkedIn, or shoot me an email at naoboru@sas.upenn.edu

If you have any feedback for me, I would love to hear it!